Custom review prompts and clearer support context
September 14, 2026
Account-specific review prompts are now available for eligible merchants, allowing wording tailored to each business. Support staff can also access clearer task and activity history to resolve questions with better context.
Summary
- Eligible accounts can use a custom review prompt.
- Support workspaces group tasks, activity, and journal history.
- Support staff can correct saved account context when details change.