More Reliable Connections and Better Transcript Emails

August 30, 2025

This release makes chat connections more dependable and transcript emails more accurate, so merchants see fewer session interruptions and cleaner follow-up emails. It improves connection handling and adds smarter transcript timing and recipient checks to reduce duplicates and mistaken sends.

Summary

  • Connection checks now complete reliably, reducing unexpected chat interruptions.
  • Stale connection cleanup improved, helping merchants see consistent session status.
  • Transcript emails delay briefly and filter recipients to avoid duplicates.

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