Better Search and Smoother Support Workflows
January 08, 2026
╭················································╮ │○˚˙˙●▓▓∘╲╳╳∘▓· ·˚█░░░░∘╳╳∘░░░░█˚· ·▓∘╳╳╲∘▓▓●˙˙˚○│ │▓▒▒▒██▒░▓▒░░█░░▓░˚●█∘·▒▓▓▒·∘█●˚░▓░░█░░▒▓░▒██▒▒▒▓│ │·╳╳╳∘█˚· ˚▒█◤▓▒╲╳╳∘● · ●● · ●∘╳╳╲▒▓◤█▒˚ ·˚█∘╳╳╳·│ │▓██▓▓▓▒▓▓∘∘░▓··▓▒○▒▭▒░▓○○▓░▒▭▒○▒▓··▓░∘∘▓▓▒▓▓▓██▓│ │˚˙˚●●▒█░╳╳╳∘●· ░██▓▓∘╲╳╳╲∘▓▓██░ ·●∘╳╳╳░█▒●●˚˙˚│ │█●˚∘░▓·∘▒▓░█▒▒▓●◤˚░░◇∘░▓▓░∘◇░░˚◤●▓▒▒█░▓▒∘·▓░∘˚●█│ │░╳╳╳∘◢· ˙░▓▓▒▓○╳╳╳▓○ ˙●●˙ ○▓╳╳╳○▓▒▓▓░˙ ·◢∘╳╳╳░│ │░╳╳╳∘◢· ˙░▓▓▒▓○╳╳╳▓○ ˙●●˙ ○▓╳╳╳○▓▒▓▓░˙ ·◢∘╳╳╳░│ │█●˚∘░▓·∘▒▓░█▒▒▓●◤˚░░◇∘░▓▓░∘◇░░˚◤●▓▒▒█░▓▒∘·▓░∘˚●█│ │˚˙˚●●▒█░╳╳╳∘●· ░██▓▓∘╲╳╳╲∘▓▓██░ ·●∘╳╳╳░█▒●●˚˙˚│ │▓██▓▓▓▒▓▓∘∘░▓··▓▒○▒▭▒░▓○○▓░▒▭▒○▒▓··▓░∘∘▓▓▒▓▓▓██▓│ │·╳╳╳∘█˚· ˚▒█◤▓▒╲╳╳∘● · ●● · ●∘╳╳╲▒▓◤█▒˚ ·˚█∘╳╳╳·│ │▓▒▒▒██▒░▓▒░░█░░▓░˚●█∘·▒▓▓▒·∘█●˚░▓░░█░░▒▓░▒██▒▒▒▓│ │○˚˙˙●▓▓∘╲╳╳∘▓· ·˚█░░░░∘╳╳∘░░░░█˚· ·▓∘╳╳╲∘▓▓●˙˙˚○│ ╰················································╯
Search and ticket navigation now return and open the right conversations, with past and closed tickets sorted correctly for clearer timelines. Order cancellations now refund automatically, and replacement lookups and email formatting are more dependable, reducing manual support work.
Summary
- Search now finds relevant conversations more consistently.
- Canceled orders automatically issue refunds without manual follow-up.
- Ticket history and closed cases now appear in correct order.