Better Storefront Conversation Context
April 19, 2025
╭················································╮ │ + * ++ * .*. * *+│ │ *+ /\ * * │ │ .+ /x \. + . │ │ * * . /___\+* + + + +*│ │ * (o o) * \ + │ │ . + * * /|^|\ \ * * │ │ + /_|_|_\ \ * . │ │ * */_/|_|\_\ + \ * │ │ * / | \ * \ │ │ + . /__|__\ * │ │ . / \ + * * *+. + *.│ │ + * + * /___\ + │ │ . ~~~~~~~~ .~~~~~~~~ │ │ +. . . * +│ ╰················································╯ ············─ ghrun-14551737218-1 ─·············
Storefront chat now pulls a recent conversation window before responding, so replies stay aligned with what shoppers already asked. This reduces repeated questions and helps merchants resolve conversations faster.
Summary
- Replies reference recent shopper messages more consistently.
- Fewer repeated questions in longer storefront conversations.
- Smoother handoffs when shoppers return after a pause.