Better Storefront Conversation Context
April 19, 2025
╭················································╮ │∘˚░○╳╳╳╱○█░░◣░█░╲╳╳╳░░˚˚˚˚░░╳╳╳╲░█░◣░░█○╱╳╳╳○░˚∘│ │○╳·█◢˙░▓∘╱╱╱╱╱╲∘█░˙∘▓∘╳∘∘╳∘▓∘˙░█∘╲╱╱╱╱╱∘▓░˙◢█·╳○│ │▓◣ ˙░╲·▓˚˚˚˙◢˚˚∘▓·╲▒˚ ˚▒▒˚ ˚▒╲·▓∘˚˚◢˙˚˚˚▓·╲░˙ ◣▓│ │▒·∘▭╳○˚·▒╲╲◤█╲·▒ ○○╳○∘ ▓▓ ∘○╳○○ ▒·╲█◤╲╲▒·˚○╳▭∘·▒│ │╱░˚◣·╳∘▒ ˙●░˙ ·░∘╳∘▒˚░╱╱░˚▒∘╳∘░· ˙░●˙ ▒∘╳·◣˚░╱│ │◆╳∘░ ··▒░╱╳╳╳╳╱░▒·· ●∘╳╱╱╳∘● ··▒░╱╳╳╳╳╱░▒·· ░∘╳◆│ │· ˚▓░╱╱∘○▒◥██▓▒░·╱╲○▓˚ ˚▓○╲╱·░▒▓██◥▒○∘╱╱░▓˚ ·│ │· ˚▓░╱╱∘○▒◥██▓▒░·╱╲○▓˚ ˚▓○╲╱·░▒▓██◥▒○∘╱╱░▓˚ ·│ │◆╳∘░ ··▒░╱╳╳╳╳╱░▒·· ●∘╳╱╱╳∘● ··▒░╱╳╳╳╳╱░▒·· ░∘╳◆│ │╱░˚◣·╳∘▒ ˙●░˙ ·░∘╳∘▒˚░╱╱░˚▒∘╳∘░· ˙░●˙ ▒∘╳·◣˚░╱│ │▒·∘▭╳○˚·▒╲╲◤█╲·▒ ○○╳○∘ ▓▓ ∘○╳○○ ▒·╲█◤╲╲▒·˚○╳▭∘·▒│ │▓◣ ˙░╲·▓˚˚˚˙◢˚˚∘▓·╲▒˚ ˚▒▒˚ ˚▒╲·▓∘˚˚◢˙˚˚˚▓·╲░˙ ◣▓│ │○╳·█◢˙░▓∘╱╱╱╱╱╲∘█░˙∘▓∘╳∘∘╳∘▓∘˙░█∘╲╱╱╱╱╱∘▓░˙◢█·╳○│ │∘˚░○╳╳╳╱○█░░◣░█░╲╳╳╳░░˚˚˚˚░░╳╳╳╲░█░◣░░█○╱╳╳╳○░˚∘│ ╰················································╯
Storefront chat now pulls a recent conversation window before responding, so replies stay aligned with what shoppers already asked. This reduces repeated questions and helps merchants resolve conversations faster.
Summary
- Replies reference recent shopper messages more consistently.
- Fewer repeated questions in longer storefront conversations.
- Smoother handoffs when shoppers return after a pause.