Smarter replies and clearer resolution trends
October 17, 2026
Customers now receive a check-in when a delayed parcel is considered lost, and recipe amounts adjust to requested quantities. The AI resolution by issue type report also shows a trend line for each topic.
Summary
- Sends check-ins for delayed parcels considered lost.
- Scales recipes to the customer’s requested quantity.
- Adds topic trend lines to the AI resolution report.