Clearer staff handoffs and better-timed offers
October 24, 2026
Staff handoff messages now appear after parcel check-ins and email forms, while purchase offers only appear when customers want to buy. Replacement requests collect an address before escalation, and the composer opens at four lines to preserve transcript space.
Summary
- Parcel check-ins and email forms now confirm when staff will respond.
- Replacement requests collect the delivery address before refund escalation.
- Purchase offers appear only after customers show buying intent.