Clearer support and delivery follow-ups
October 05, 2026
Support replies now mention staff review and hours only when relevant, giving customers clearer expectations. Address and package follow-ups also use available evidence to avoid unnecessary questions or incorrect closures.
Summary
- Wrong-door delivery reports remain open as non-receipt cases.
- Profile editing keeps the Save button pinned and visible.
- Eligible Premium $39 email offers last seven days longer.