Clearer topic replays and safer AI handoffs
October 06, 2026
Topic replay now offers editable preview confirmation, live progress, completion alerts, and verdict-first reports. When a customer objects to AI replies, the AI stops responding and silently escalates the conversation.
Summary
- Reviewed nudge answers can be sent directly from nudge settings.
- Replay results use recent baselines and better match original timing.
- Nudge cards are more compact, with clearer lists and status text.