Simple Chat vs Re:amaze
App comparison
Simple Chat vs Re:amaze
Re:amaze is the helpdesk people reach for when they want Gorgias-style channel breadth without per-ticket helpdesk tiers. Pricing is per teammate instead. Live chat, email, social, SMS, voice, chatbots, and an AI Agent share one inbox, and the App Store listing covers creating and editing Shopify orders from inside a conversation.
Modeled at 1,000 AI-resolved tickets / month: Simple Chat $290 vs Re:amaze $915.55 on published list prices.
Checked against public Shopify App Store listings and vendor pricing pages. List prices change; confirm with the vendor before you buy.
Who each one is for
Several brands, several channels, one predictable per-user bill: that is Re:amaze territory, and SMS and voice on the higher plans sweeten it. One Shopify store, staff in Admin, AI paid per closed ticket: that is Simple Chat’s.
Pricing
The published numbers agree between reamaze.com/pricing and the App Store: Basic $29, Pro $49, Plus $69 per teammate per month, falling to $26.10, $44.10, and $62.10 on annual billing. Plans include 5, 10, or 20 AI Agent resolutions per user each month; past those, $0.85 apiece. A flat Starter covers 500 responded conversations for $59/month.
| Line item | Re:amaze | Simple Chat |
|---|---|---|
| Published starting price | $29/teammate/month Basic, or $59/mo Starter (500 conversations) | No platform fee; $0.29 per AI resolution |
| 3 teammates on Basic annual | $78.30/mo | $0 |
| Included AI resolutions | 5 per user/month on Basic (15 with 3 users) | None prepaid; pay per close |
| AI overage | $0.85 per extra resolution | $0.29 per closed AI conversation |
| Modeled 1,000 AI resolutions | $915.55 (3 Basic seats annual + $0.85 overage after 15 included) | $290 |
Three Basic seats at the annual $26.10 rate, then $0.85 for every AI resolution beyond the 15 included (5 per user). Starter at $59 does not dodge the math: its 500 responded conversations run out halfway to 1,000. Plus raises the included allowance to 20 per user, which trims overage at the cost of a bigger seat bill.
Features
Capabilities below are for a typical Shopify store. Plan, channel, and add-on limits apply. Re:amaze features come from its App Store listing and public docs, not from a paid trial of every SKU.
| Feature | Simple Chat | Re:amaze |
|---|---|---|
| Platform | ||
| Shopify Admin embedded app | YesShopify Admin app home | —External product + Shopify app |
| Shopify App Store listing | Yes | Yes |
| Built primarily for Shopify support | Yes | Yes |
| No per-seat platform fee | YesNo per-seat fee | —Seat or user pricing |
| Shopify usage billing | Yes$0.29 per AI resolution | — |
| Channels | ||
| Storefront live chat | Yes | Yes |
| Email inboxes | YesSame inbox as chat | YesUnlimited email inboxes |
| SMS | — | Add-onPro+ |
| Social messaging | — | Yes |
| Voice / VOIP | — | Add-onPro+ |
| AI and Shopify work | ||
| AI Agent resolutions | Yes | YesSmall included bundle, then $0.85 |
| Chatbots and macros | Partial | Yes |
| Create and edit Shopify orders | YesLookup, cancel, hold, address | Yes |
| AI address validation before changes | YesValidate, then modify | — |
| Shopify Payments chargebacks | YesAI representment drafts | — |
| Product subscriptions | YesSelling plans included | — |
| Back-in-stock alerts | YesWaitlists and restock email | — |
| Multi-brand / multi-store inbox | Partial | YesPro+ |
Frequently asked questions
Common questions about Simple Chat vs Re:amaze. Updated August 17, 2026.
Do Simple Chat and Re:amaze meter AI the same way?
This is the closest billing match on this site: both charge per AI-resolved conversation. The differences are the base and the bundle. Re:amaze stacks its AI on per-teammate subscriptions and includes 5, 10, or 20 resolutions per user each month before the $0.85 overage starts. Simple Chat has no subscription and no bundle, just $0.29 per AI-closed conversation through Shopify usage billing, and human replies are never billed.
Which one runs inside Shopify Admin?
Simple Chat. It is an embedded app, so staff open the inbox from the Admin sidebar like any other Shopify screen. Re:amaze is its own helpdesk with a strong integration (the listing covers creating and editing orders from a conversation) that you operate as a separate product.
Is chargeback handling included?
In Simple Chat, yes, for Shopify Payments: disputes are monitored, and each lands in the merchant inbox carrying representment evidence the AI drafted, text and PDF. Shopify Admin keeps its dispute tooling either way. Nothing equivalent appears in the Re:amaze listing or public docs consulted for this page.
Is Re:amaze cheaper than Gorgias?
Often, for a small team, because it meters seats instead of tickets: three Basic seats on annual billing run about $78.30/mo before AI. The AI side narrows the gap, since $0.85 per resolution past the included bundle adds up at volume. Simple Chat at 1,000 AI resolutions stays $290, with no seat line at all.
Sources and other comparisons
- Re:amaze on the Shopify App Store (4.3 from 143 reviews, from $29/month)
- Re:amaze pricing
- All Simple Chat vs pages
- Three-way feature chart vs Gorgias and Intercom
- Three-way pricing chart vs Gorgias and Intercom
- Simple Chat vs Gorgias
- Simple Chat vs Tidio
- Simple Chat vs Zendesk
- Simple Chat vs Intercom
- Simple Chat vs Richpanel
- Simple Chat vs Help Scout
Re:amaze is a trademark of its owner. Simple Chat is not affiliated with Re:amaze. Shopify is a trademark of Shopify Inc. Simple Chat is a third-party Shopify App Store app and is not affiliated with, endorsed by, or sponsored by Shopify. These pages compare independent App Store products and do not recommend uninstalling Shopify products such as Shopify Inbox. See shopify.com. List prices and review counts verified .