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Connect Claude or ChatGPT to Simple Chat

You can work your Simple Chat inbox from Claude or ChatGPT. Ask what is waiting for you, look up a customer and their orders, leave a note for your team, or review the replies that Simple Chat drafted. Every drafted reply waits for your click on Confirm before it is sent.

How the AI Assistant Connection Works

Simple Chat has a connector server that AI assistants can use. You add it to your assistant once, sign in to your store, and approve the connection in your Shopify admin. The connection acts as you, on that one store, and returns only what each request needs.

Before You Start

  • Plan: The connection works on every Simple Chat plan. Topic replay needs the Premium plan.
  • App: Simple Chat must be installed on your Shopify store, and you need a staff account on that store.
  • Server URL: https://mcp.simple-chat.com/mcp

How to Connect Claude

These steps work in Claude on the web and in the Claude desktop and mobile apps.

  1. In Claude, open Customize > Connectors.
  2. Click Add connector, then Add custom connector.
  3. Enter a name, such as Simple Chat, and the server URL https://mcp.simple-chat.com/mcp. Click Continue and finish the setup.
  4. Click Connect on the new connector.
  5. Enter your store address, for example your-store.myshopify.com, and click Continue.
  6. Your Shopify admin opens. Click Allow to approve the connection.
  7. In a chat, turn on the Simple Chat connector and ask: "What's waiting for me in Simple Chat?"

On a Claude Team or Enterprise plan, an owner of the organization adds the custom connector first. Each member then connects with their own store login.

Claude Code

To add the Simple Chat plugin, which includes the connector and its skills, run these two commands in Claude Code:

  • /plugin marketplace add sa-incorporated/simple-chat-claude-plugin
  • /plugin install simple-chat@simple-chat

To add only the connector, run claude mcp add --transport http simple-chat https://mcp.simple-chat.com/mcp. Then run /mcp, choose simple-chat and sign in. Claude Code in a terminal cannot show the Confirm card. There, Claude gives you the link to the ticket, and you send the draft or decide the proposal in the Simple Chat dashboard.

How to Connect ChatGPT

Simple Chat is waiting for approval in the ChatGPT plugin directory. Until then, you can add it as a custom MCP server.

  1. In ChatGPT, open Plugins.
  2. Click Add, then Add custom MCP server.
  3. Enter the name Simple Chat. Under Connection, enter the server URL https://mcp.simple-chat.com/mcp. Keep Authentication on OAuth.
  4. Read the risk warning, click I understand and want to continue, then click Create as a plugin.
  5. Install the plugin and sign in: enter your store address, click Continue, and click Allow in your Shopify admin.
  6. In a chat, type @Simple Chat and ask your question.

ChatGPT shows a warning for every custom MCP server, because it does not review them. Whether you can add one depends on your ChatGPT plan and workspace settings. In a Business or Enterprise workspace, an admin may need to allow custom MCP servers first. On some accounts, Add custom MCP server appears only after you turn on developer mode in the ChatGPT settings.

What You Can Ask

  • "What's waiting for me in Simple Chat?"
  • "Find the customer jane@example.com and show their recent orders."
  • "Open the conversation about the damaged order, leave an internal note that a replacement is approved, and claim it for me."
  • "Show the drafts and proposals that need my approval."
  • "Why is AI resolution low for Returns and refunds? Replay it for the last 90 days." (Premium plan)

What Needs Your Click

  • Confirm card: Sending a drafted reply, approving or rejecting a proposal card, and running a topic replay show a Confirm card first. Nothing happens until you click Confirm, and the assistant cannot confirm for you.
  • Money stays in the dashboard: You approve refund, order cancel, and replacement order cards in the Simple Chat dashboard, not in the assistant. The assistant never moves money.
  • Changes that apply at once: Internal notes, claims, pins, and changes to your FAQs and AI instructions apply when you ask for them. Your assistant may ask for your permission before it uses a tool.
  • Ticket status: A status change also applies at once, with no Confirm card. The status monitoring turns the AI on for the conversation and schedules a follow-up, which can message the customer later.
  • Privacy: Simple Chat removes card numbers from message text and never shows the names of other staff. The Privacy Policy describes the data that an assistant receives.

How to Disconnect

In Simple Chat, open Settings > General. In AI assistant connections, click Revoke next to the connection. The assistant must sign in again before it can use Simple Chat. Uninstalling Simple Chat ends every connection.