Metafield-driven AI for Shopify stores
Turn Shopify metafields into automatic support answers
Simple Chat uses your products, orders, policies, custom data, and merchant instructions to resolve chats and emails with accurate, on-brand replies. It runs support tools when needed and keeps following up until the issue is resolved or ready for your team.
Follow-ups happen automatically
When an issue needs time, like a shipment in transit or a pending warehouse action, Simple Chat can place the conversation into monitoring mode. At the scheduled time, the AI re-runs the relevant tools, checks the latest order or tracking status, and sends the customer a concrete update.
Schedules the next check-in
Follow-up timing is based on the situation, such as carrier timelines, delivery dates, and prior customer promises.
Re-checks tools before replying
Before updating or closing an order-related conversation, the AI calls order status again so the answer reflects the current state.
Closes, follows up, or escalates
If the issue is resolved, it closes the loop. If nothing changed, it explains what it is waiting for. If progress stalls, it escalates to staff.
Resolution potential
Configured well, Simple Chat can resolve most conversations with AI
With strong store data, enabled tools, clear instructions, and monitoring configured, Simple Chat is built to take repetitive work off your support queue.
Compare pricing with Gorgias and Intercom: you only pay Simple Chat for the tickets AI resolves.
Email conversations
80%+Automatically resolved by AI with proper configuration.
Chat conversations
90%+Automatically resolved by AI with proper configuration.
Built for real Shopify support
Store-aware answers
Automatically sync products, variants, availability, FAQs, blog articles, policies, and merchant instructions so answers stay grounded in your store.
Actions, not just replies
Look up orders, check tracking, modify shipping addresses, add items to cart, collect forms, create replacement orders, and subscribe customers to back-in-stock alerts.
Email and chat together
Email conversations land in the same inbox as chat, with verified customer emails and the same AI knowledge, tools, staff workflow, and escalation path.
Human handoff when needed
If a customer asks for a person, gets frustrated, or needs work beyond enabled tools, Simple Chat escalates with the context your team needs.
Most support work is repeatable: order status, shipping updates, product questions, address changes, back-in-stock requests, and "can I talk to a human?" Simple Chat handles those conversations across chat and email using your products, orders, policies, FAQs, articles, and plain-English rules.